Why Disney's Customer Service is Better than Universal
On our recent vacation at Universal Orlando Resort, we waited over an hour in line for Rip Ride Rocket and they closed the ride right before we were about to get on. At that point, the park was closed and we didn't get to do anything else and had essentially wasted the last hour or two of our time in the park. There was no compensation for us or any others waiting in line. We left the park very disappointed and frustrated, along with countless other guests- not a good lasting impression for first time visitors. I understand there are mechanical problems, no big deal, especially if they are early in the day. My issue is that it was the end of the day and there was no attempt at correcting the feeling that our time and money had just been wasted- the two most important issues for me as a park guest. At Disney, they give you fast passes good at any park for x number of days. Thus their customer service will always be better in my eyes.